Terms and Conditions

Last updated: April 24, 2025

We’ve kept this simple. These terms outline how we work, what we expect from each other, and how we keep things fair.

These terms cover any work carried out between you and CMA Video Ltd, unless we’ve both signed something else that replaces them.

All our project pricing is based on our current rate card, which you can request any time by emailing info@cmavideo.co.uk. Prices are listed exclusive of VAT.

Before quoting, we’ll ask for a clear project brief. Once we have it, we’ll send over a written estimate that’s valid for 30 days. If the scope changes, we’ll talk it through with you and agree any updated costs before going ahead.

Unless agreed otherwise, all invoices are due within 30 days of issue. For larger projects, we may ask for a deposit up front. If payment is late, we may charge interest at 1.5% per month on the outstanding amount.

A booking is confirmed once you approve our estimate — this can be by email, message or a verbal agreement. If you later cancel, postpone or reduce the project scope, we may need to charge for:

- Any work already completed
- Costs or bookings already made on your behalf
- A cancellation fee depending on notice given

If for any reason we need to cancel, we’ll let you know as early as possible and aim to reschedule. If that’s not possible, you won’t be charged for the affected work.

Our standard working day includes up to 8 hours, which covers everything from setup to pack-down. If we work longer, we’ll bill the additional hours proportionally. If total working and travel time exceeds 10 hours, or travel happens on a separate day, those hours will also be charged.

Unused time can’t be carried over or refunded.

For jobs outside the West Midlands, we’ll charge for travel and mileage based on HMRC’s highest rate. If early starts, late finishes or long distances are involved, we may need to book overnight accommodation, which will be billed to you.

While we always allow for travel time, delays caused by factors beyond our control (like traffic or weather) aren’t our responsibility.

To help us meet your deadlines, please give us at least five working days’ notice for deliverables. You’ll have the opportunity to review drafts and provide feedback during the project. If we don’t receive your feedback within 20 working days of a request, we’ll consider the project approved and move forward.

You’re welcome to request changes, as long as they’re within the agreed scope. Any revisions beyond that, or after final sign-off, may incur extra costs.

We’ll deliver your final files via download link, active for four weeks. Please download and back them up — we don’t guarantee long-term storage unless agreed.

If you need raw footage or working files, let us know before the project wraps up. We may ask you to provide a hard drive for large transfers.

We handle the licensing of stock footage, imagery and music under our name, usually for online platforms. Let us know upfront if you need usage beyond that, like for TV or cinema. You’re responsible for securing rights to any materials you provide. We retain copyright for all footage and project files unless agreed otherwise in writing.

We’ll treat your information as confidential and won’t share project details without your permission. If you’re happy for us to showcase the project in our portfolio or marketing, let us know. If not, that’s fine too.

We can sign a non-disclosure agreement as long as it doesn’t limit our ability to complete the work.

It’s your responsibility to ensure all people featured in your project have given permission to appear. This includes talent releases and, where relevant, safeguarding consent for minors. We don’t provide release forms. You will need to organise and retain those.

If we’re filming at your location, please let us know about any risks or safety procedures in advance. Our crew will follow on-site rules and wear protective gear when needed. If something feels unsafe, we may choose not to proceed.

We aren’t liable for any issues caused by third-party equipment, software or materials supplied by you. We also can’t be held responsible for delays or disruptions caused by factors beyond our control.

You confirm that your project is legal, ethical and properly authorised. If it’s not, you agree to cover any consequences that may arise.

These terms are governed by English law. Any legal disputes will be handled through the courts of England.

We may update these terms occasionally. If we make a significant change, we’ll aim to give you 30 days’ notice. Smaller updates may happen without formal notice.

If you’ve got any questions about these terms, just drop us a message at info@cmavideo.co.uk. We’re here to help.