Last Updated: November 24, 2025
These terms explain how we work with our clients, what we expect from each other, and how we keep everything clear and fair. By working with CMA Video Ltd or using our website www.cmavideo.co.uk, you agree to these terms unless we have both signed another written agreement that replaces them.
These terms apply to all work and services provided by CMA Video Ltd.
If a separate signed agreement exists, that document will take priority over these terms.
All pricing is based on our current rate card, which is available on request by emailing info@cmavideo.co.uk.
Prices are listed exclusive of VAT.
Before we provide a quote, we will ask for a clear project brief. Once we have this, we will send you a written estimate that is valid for 30 days.
If the project scope changes, we will discuss it with you and agree on any revised costs before continuing.
Unless agreed otherwise, invoices are due within 30 days of the invoice date.
For larger projects, we may ask for a deposit before work begins.
If payment is late, we may charge interest at 1.5% per month on any outstanding balance.
A booking is confirmed once you approve our estimate by email, message or verbal agreement.
If you cancel, postpone or change the scope of the project, we may need to charge for:
If we need to cancel for any reason, we will let you know as soon as possible.
We will aim to reschedule, or if that is not possible, you will not be charged for the affected work.
A standard working day includes up to 8 hours, which covers setup, filming and pack down.
If we work longer, the extra hours will be billed at our standard hourly rate.
If total working and travel time exceeds 10 hours, or travel takes place on a separate day, those hours will also be charged.
Unused time cannot be carried over or refunded.
For projects outside the West Midlands, travel and mileage are charged at HMRC’s highest rate.
If early starts, late finishes or long journeys are required, we may need to book overnight accommodation, which will be billed to you.
We always allow reasonable time for travel, but we cannot be held responsible for delays caused by events outside our control such as traffic or bad weather.
To help us meet your deadlines, please give at least five working days’ notice for deliverables.
You will be able to review drafts and provide feedback throughout the project.
If we do not receive feedback within 20 working days of a request, we will assume the work has been approved and continue with the next stage.
You are welcome to request changes that fall within the agreed project scope. Revisions outside of that scope, or after final sign-off, may incur additional costs.
Final project files will be delivered via a download link that remains active for four weeks.
Please download and back up your files during this time. We do not guarantee long-term storage unless this has been agreed in writing.
If you need raw footage or working project files, please let us know before the project is completed. For large file transfers, we may ask you to supply a hard drive.
We manage the licensing of stock footage, music and imagery under our own name, usually for online use.
If you need the content for other platforms such as television or cinema, please tell us before production begins.
You are responsible for ensuring you have the right to use any materials you provide to us.
Unless agreed otherwise in writing, CMA Video Ltd retains copyright of all footage, edits and project files we create.
We will treat any information you share with us as confidential and will not share project details without your consent.
If you are happy for us to use the finished project in our portfolio, on social media, or in marketing materials, please confirm this in writing.
If you prefer us not to feature your project publicly, we will respect your decision.
We are happy to sign a confidentiality agreement, provided it does not prevent us from completing the work.
You are responsible for ensuring that anyone who appears in your project has given permission to be filmed or photographed.
This includes talent releases and any necessary permissions for minors.
We do not supply release forms, and you must arrange and retain these documents.
If filming takes place at your premises or a location you provide, please let us know about any health and safety procedures or potential risks in advance.
Our crew will follow on-site rules and wear protective equipment where required.
If a situation appears unsafe, we may decide not to proceed.
CMA Video Ltd cannot be held responsible for:
You confirm that your project is legal, ethical and properly authorised.
If it is not, you agree to take full responsibility for any consequences that may arise.
These terms are governed by the laws of England and Wales.
Any disputes will be handled through the courts of England and Wales
We may update these terms occasionally.
If we make a significant change, we will aim to give you 30 days’ notice.
Smaller updates may take effect without formal notice.
If you have any questions about these terms, please contact us at info@cmavideo.co.uk. We are always happy to help.