Last updated: Jan 5th 2026
These Terms of Service explain how we work with our clients, what we expect from each other, and how we aim to keep projects clear and fair.
By working with CMA Video Ltd or using our website www.cmavideo.co.uk, you agree to these terms unless a separate written agreement has been signed by both parties.
These terms apply to all services provided by CMA Video Ltd.
If a separate signed agreement exists, that agreement will take precedence.
All pricing is based on our current rate card, which is available on request by emailing info@cmavideo.co.uk.
Prices are listed exclusive of VAT.
Before providing a quote, we will ask for a clear project brief. Once agreed, we will issue a written estimate valid for 30 days.
If the project scope changes, we will discuss any revised costs with you and agree them before continuing.
Unless agreed otherwise, invoices are payable within 30 days of the invoice date.
For larger projects, a deposit may be required before work begins.
Late payments may incur interest at 1.5 percent per month on the outstanding balance.
A booking is confirmed once an estimate is approved by email, message or verbal agreement.
If a project is cancelled, postponed or changed, we may charge for:
If we need to cancel for any reason, we will notify you as soon as possible and aim to reschedule. If this is not possible, you will not be charged for the affected work.
A standard working day includes up to eight hours, covering setup, filming and pack down.
Additional hours are charged at our standard hourly rate.
If total working and travel time exceeds ten hours, or travel occurs on a separate day, those hours may also be charged.
Unused time cannot be carried over or refunded.
For projects outside the West Midlands, travel and mileage are charged at HMRC’s highest rate.
If early starts, late finishes or long journeys are required, overnight accommodation may be necessary and will be charged to you.
We allow reasonable travel time but cannot be held responsible for delays caused by events outside our control, including traffic or weather.
To help meet agreed deadlines, we ask for at least five working days’ notice for deliverables.
Drafts will be shared for review and feedback.
If feedback is not received within 20 working days, the work will be considered approved and the project will progress to the next stage.
Requests outside the agreed scope, or after final sign off, may incur additional charges.
Final files are delivered via a download link that remains active for four weeks.
You are responsible for downloading and backing up files during this time. Long term storage is not guaranteed unless agreed in writing.
Requests for raw footage or project files must be made before project completion. For large file transfers, you may be asked to supply a hard drive.
We manage licensing for stock footage, music and imagery under our own name, typically for online use.
If content is required for television, cinema or other platforms, this must be agreed before production.
You are responsible for ensuring you have the right to use any materials you supply.
Unless agreed otherwise in writing, CMA Video Ltd retains copyright of all footage, edits and project files.
We treat client information as confidential and will not share project details without consent.
With your permission, we may feature completed work in our portfolio, on social media or in marketing materials.
If you prefer not to feature publicly, we will respect your decision.
We are happy to sign confidentiality agreements where reasonable and practical.
You are responsible for ensuring all participants have given permission to be filmed or photographed.
This includes securing appropriate releases, particularly for minors.
We do not supply release forms, and you must retain all necessary documentation.
Please inform us of any health and safety procedures or risks at filming locations in advance.
Our team will follow site rules and use protective equipment where required.
If conditions appear unsafe, we reserve the right not to proceed.
CMA Video Ltd is not responsible for:
You confirm that your project is lawful, ethical and properly authorised.
These terms are governed by the laws of England and Wales.
Any disputes will be handled through the courts of England and Wales.
We may update these terms from time to time.
Where significant changes are made, we will aim to provide at least 30 days’ notice.
If you have any questions about these terms, please contact us.
We are always happy to help.